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Business cash flow

Late-paying customers: your rights and how to stress your cash forecast

5 min read. Last verified 13 October 2026. 2026/27 rules.

The short answer

If a business customer pays late, you can usually claim statutory interest of 8% plus the Bank of England base rate, and a fixed recovery cost of £40, £70 or £100 depending on the debt. That does not fix your cash position, so stress your forecast for late payment before it happens.

Key facts

For a founder, director or finance manager, a late invoice is a loan you did not agree to make. The law gives you a remedy, but interest accrues slowly and arrives after the cash gap has already bitten. The forecast is where you protect yourself.

When a payment is late

GOV.UK says that if you agree a payment date, it must usually be within 60 days for business transactions, or 30 days for public authorities. You can agree longer than 60 days between businesses, but it must be fair to both. If you do not agree a date, the payment is late 30 days after the customer gets the invoice or you deliver the goods or service, whichever is later.

What you can claim

GOV.UK's own example uses a £1,000 debt at a 0.5% base rate: annual interest £85, or about 23p a day. The interest is real but small next to the cash you are missing. Send a new invoice if you decide to add interest.

Why the forecast matters more

Take a fictional company with £35,000 opening cash. In the base case it never drops below £7,800 and ends week 13 at £9,200. Now let customers pay 2 weeks late and cut receipts by 15%. It ends week 13 at -£42,550, and the cash buffer is first breached in week 4. Statutory interest on a few late invoices would not cover a swing of £51,750.

The numbers are illustrative only. The point is the method: change payment timing first, then volume, and note the week the buffer first breaks. That week is your decision deadline. Our 13-week cash flow guide shows the full walkthrough.

Practical steps

General information, not financial, tax or legal advice. The forecast example is fictional. Official guidance checked on 13 October 2026. For a specific dispute, take professional advice.

A template for this

Practical Finance has built an editable 13-week Excel forecast with a fictional worked example, a blank workbook, a delayed-payment stress test and a cash-buffer dashboard. This article promotes a Practical Finance tool.

Common questions

How much interest can I charge on a late business payment?
Statutory interest of 8% plus the Bank of England base rate, unless your contract sets a different rate.
What fixed costs can I claim?
£40 for debts up to £999.99, £70 for £1,000 to £9,999.99 and £100 for £10,000 or more, once per payment.
When is a payment late if we agreed no date?
30 days after the customer gets the invoice or you deliver the goods or service, whichever is later.
How do I stress a forecast for late payers?
Shift expected receipt weeks later, reduce volume, and note the first week closing cash falls below your buffer.

Related playbooks

Sources

Figures verified against gov.uk and gov.scot on 30 June 2026. Constants version 2026/27.3. 2026/27 tax year. This is a modelling tool for general insight, not financial or tax advice.